How to Log in to KeyBank: The KeyBank App and Website

If you’re looking for ways to manage your money and bank accounts, KeyBank is an excellent option. You can access your finances from anywhere with an app and a website. In this article, we’ll show you how to log in to KeyBank – whether you’re using the app or the website. We’ll also provide some tips on how to get started with KeyBank if you’re new to the bank. Let’s get started!

About KeyBank

Keybank is a financial services company headquartered in Cleveland, Ohio. It is the 32nd largest bank in the United States by deposits and offers a wide range of banking products and services, including checking and savings accounts, loans, and credit cards. Keybank also provides investment management, wealth planning, and trust services.

In addition to its retail banking operations, Keybank also has a significant presence in commercial banking, leasing, and capital markets. KeyBank’s history dates back to 1825 when it was founded as the Commercial Bank of Lake Erie in Warren, Ohio. Today, KeyBank has more than 1,200 branches across 18 states.

Why is KeyBank trusted?

Keybank is one of the nation’s leading financial institutions, with a long history of serving clients across the United States. Founded in 1825, Keybank has a long history of stability and success.

Today, Keybank is a leading provider of banking services to both individuals and businesses. Keybank is known for its commitment to providing outstanding customer service, and its team of knowledgeable bankers is always ready to help clients achieve their financial goals.

In addition, Keybank has a strong focus on security and safety, with robust fraud prevention measures in place to protect customers’ information. As a result, Keybank is a trusted partner for many Americans who are looking for a reliable and secure bank.

How to Log in to KeyBank

Video: Reviews KEY BANK | How to Login to Key Bank Mobile App | Sign In Key Bank 2022 (SOLVED)

How to Log in to KeyBank on the Website

Step 1: Choosing the correct web browser is the first step in doing safe financial transactions online. For Windows, we suggest Chrome, and for Apple devices, Safari.

Step 2: Open a new tab in your web browser.

Step 3: Type “www.key.com” in the address bar and hit enter or click here.

Step 4: Click on the “Sign On” tab placed on the right side of the page.

Step 5: Add your User ID to the given box.

Step 6: Select the “Save User ID and remember this device” checkbox if you are accessing online banking on a personal computer or device. However, this step is not compulsory and is not recommended if using public wifi systems.

Step 7: Click on the “Continue” button.

Step 8: Type the password in the box and press the “Continue” button once more. You will be forwarded to your online banking account after the page has verified your login information.

How to Enroll in Online Banking

The benefits of having an online banking account

• The ability to check your account balances and transactions 24/7
• Transfer money between your KeyBank accounts instantly
• Pay bills with ease
• View copies of your cleared checks
• Set up account alerts to help monitor your account activity

If you are a new customer or do not have an online banking account, don’t worry! It’s easy to sign up. Follow the steps below to enroll in online banking.

Enrolling in online banking is simple and only takes a few minutes. Once you have completed the enrollment process, you will be able to take advantage of all the features KeyBank has to offer.

Here’s how to enroll:

Step 1: Follow up to step 3 as explained in the above bank login section.

Step 2: Click on the “Enroll” button placed below the “Sign On” button.

Step 3: You can select a personal or business account. For instance, select the “Personal” category if you have a personal bank account with the bank.

Step 3: Add your Social Security Number in the space provided and click on the “Continue” button.

Step 4: Click on either the ATM/debit card or Account Number button.

Step 5: Add the final four digits of your ATM PIN and debit card if you chose the Debit card option in the previous step. In the case of an account number, just add the account number in the box provided.

Step 6: Click on the “Continue” button.

Step 7: Complete the remaining procedures by carefully following all guidelines and creating a User ID and Password.

What if I forget my KeyBank Account User ID?

If you forget your User ID, don’t worry! You can easily retrieve it by following the steps below:

Steps to Retrieve a Forgotten User ID

Step 1: Complete step 3 in the login section above.

Step 2: Go to the SIgn-On area on the right side of the page and select the “Forget My User ID” link. to recover a lost password.

Step 3: Decide if you have a personal or business account with the bank.

Step 4: Press the “I know my password” button at this point. You must re-register for the online account if you lose both your user ID and password.

Step 5: To retrieve the lost username, enter your password in the box and press the “Continue” button.

What if I forget my KeyBank Account Password?

If you forget your password, don’t worry! You can easily retrieve it by following the steps below:

Step 1: Complete step 3 in the login section above.

Step 2: After entering at the bank’s website, select the “Forgot My Password” option found in the Sign-On page.

Step 3: From the list of available account types, select one.

Step 4: Enter your User ID and SSN in the corresponding areas.

Step 5: Select “Continue” from the menu.

Step 6: Finish the rest of the password reset procedures.

How to Unlock KeyBank Account

What Can Make Your KeyBank Account Locked?

If you have been locked out of your account, it may be for one of the following reasons:

• You’ve entered your User ID or password incorrectly too many times: If you have entered your login information incorrectly multiple times, your account may become locked.
• You’ve been inactive for too long: If you have not used your online banking account in a while, it may become locked.
• There are security concerns with your account: If KeyBank suspects that there is unusual or suspicious activity on your account, they may lock it for your protection.
• Your account has been flagged for suspicious activity: If you are using your account in a way that is not consistent with your past behavior, KeyBank may lock your account as a precaution.
• There is a security freeze on your credit report: If you have placed a security freeze on your credit report, KeyBank will not be able to access your credit history. This may cause your account to become locked.
• KeyBank needs to verify your identity: If you are opening a new account or making a major change to your existing account, KeyBank may need to verify your identity. This can cause your account to become locked.
• A problem with your account: If you have an outstanding balance or there is a problem with your account, KeyBank may lock your account.

If one of these happens, your account will be temporarily locked for security purposes. If you believe your account has been locked in error, please call KeyBank customer service at 1-800-KEY2YOU® (1-800-539-2968).

How to Unlock Your Account

You may quickly and securely unlock your KeyBank account online if you unintentionally lock your personal or business account. You must submit your Social Security number or TIN and have a current phone number on file with the bank for them to be able to verify your identity online. In that case:

• Click here to unlock your account and follow the prompts
• Your account will be immediately accessible, and you may change your sign-on details.

Note: The ability to unlock an account online might not always be available. For instance, we won’t be able to text or call you with a one-time passcode if the phone numbers we have on record are incorrect. KeyBank can also confirm your identity and unlock your account over the phone, assisting you in swiftly and securely regaining access to it. To reach them, dial 1-800-KEY2YOU (1-800-539-2968). TDD/TTY users can reach them at 1-800-539-8336.

How to Log in to KeyBank on the Phone

With the KeyBank app, you can make mobile deposits and payments as well as transfer money across accounts.

Step 1: Download the app for your phone or tablet from the Apple Store or Google Play by visiting the appropriate storefronts.

• Download KeyBank on Appstore
• Download KeyBank on GooglePlay

Step 2: Launch the application.

Step 3: Enter your user name and password when prompted to proceed.

Note: Always proceed with caution while connecting to an unsecured or unknown Wi-Fi network.

What Can I Do If I Suspect My ID was Stolen?

Possible Signs of ID Fraud

There are a few key signs that may indicate your ID has been stolen:

• You see unauthorized charges on your credit or debit card statements.
• You receive bills or collection notices for products or services you didn’t purchase.
• You are denied credit unexpectedly.
• You get calls or letters from businesses about products or services you didn’t request.

What Can I Do?

IdentityTheft.gov is the best resource for learning about how to protect yourself from identity theft, and it’s also easy! You can reach out in several ways: calling law enforcement, filing an Identity Theft Report online or by chatting with representatives monitoring each other’s calls throughout the night (7/24), sending them a message through their Facebook page—whatever you think will work fastest depends on what type of situation applies but keep reading if any method sounds familiar because there are more options available than just those three.

Identity thieves are always looking for new ways to drain your accounts, so it’s important that you contact all financial institutions where you maintain an account as well as creditors, including credit card companies. A fraud alert can be added to the history of identity theft, which will inform potential lenders or representatives if they ask about any existing accounts in order to avoid additional debt opened under false pretenses.

Identity theft can have a devastating effect on your finances, but you don’t need to suffer in silence. If there are unusual transactions coming from an account that was not reported as being spent or electronically withdrawn, you’ll want this transaction activity logged before it’s too late! Call up the bank immediately and ask them about verifying passwords for online accounts with limited access – these representatives know what they’re doing after all (and might even offer some advice).

FAQs about KeyBank Login

Q: How do I change my KeyBank password?

A: To change your KeyBank password, please follow these steps:

• Go to the KeyBank website and click on “Sign On” in the upper right-hand corner.
• Under “Personal Banking,” enter your User ID and click “Continue.”
• On the next page, click on the “Forgot Password?” link.
• Enter your User ID, SSN and click “Continue.”

On the next page, you will be prompted to answer some questions to verify your identity. Once you have answered the questions correctly, you will be able to create a new password.

Q: How do I change my KeyBank user name?

A: To change your KeyBank user name, you will need to contact customer service at

Q: I forgot my KeyBank user name. How can I find it?

A: If you have forgotten your KeyBank user name, please follow these steps:

• Go to the KeyBank website and click on “Sign On” in the upper right-hand corner.
• Under “Personal Banking,” click on the “Forgot User ID?” link.
• Enter your SSN and click “Continue.”

On the next page, you will be prompted to answer some questions to verify your identity. Once you have answered the questions correctly, your user name will be displayed on the screen.

Q: What do I do if I’m having trouble logging in to KeyBank Online Banking?

A: If you are having trouble logging in to KeyBank Online Banking, please contact customer service at 1-800-539-8336. For additional questions about the KeyBank login process, please contact customer service. They will be happy to assist you.

Q: What should I do if my account has been used for an illegal debit card transaction?

A: To report fraudulent activity, contact 1-800-KEY2YOU® (1-800-539-2968) and follow the on-screen instructions. If you discover an unauthorized transaction on your account, close it. To confirm recent activity and begin a dispute for the unlawful transaction, they will analyze your account with you(s). In order to stop further illegal purchases, they may also need to ban the card and give you a new one. TDD/TTY users should call 1-800-539-8336.

Q: What transactions can I make at an ATM?

A: The common capabilities of ATMs include depositing checks and cash, withdrawing cash (multi denominations available in some locations), checking balances, getting mini statements, making transfers via official bank checks, money orders, key possibility cards, and cash advances, setting preferences, and changing your ATM PIN. Features differ between ATMs, and all options are displayed on the machine’s main menu. For additional information, visit key.com/ATM-banking

Q: What type of banking can I do at a drive-thru?

You may check your balances, cash qualifying checks, deposit and withdraw money, transfer funds between accounts, and more at the drive-thru. For the safety of our customers, we normally cap drive-through withdrawals at $2,500 and demand valid identification for all transactions.

What we can do in the drive-thru has some restrictions. Only in-person appointments can handle wire transfers, cashing of Canadian or counter checks, night deposits, deposits greater than what fits in the drive-thru tube, and deposits that cannot fit in the tube.

Q: What do I need to enroll in online banking?

A: The process will require your:

• Social Security number or Tax ID
• Email address
• Your account number OR debit card and PIN

Q: Why am I unable to bring up the sign-on or enrollment page for online banking?

A: There could be a few reasons why you are not seeing the page.

First, make sure your browser is:

• At least Microsoft Edge 18, Safari 11, Firefox 83, or Chrome 80 (Internet Explorer will no longer be supported).
• 128-bit encryption
• Set to accept cookies
• Set to JavaScript enabled

Try using a different browser or updating your current one to the most recent version of the aforementioned conditions are satisfied but you are still unable to access the sign-on or enroll choices in online banking.

In Conclusion

The KeyBank login process is simple and straightforward, whether you’re logging in on the website or through the app. If you have any trouble, customer service is always available to help you regain access to your account. Thanks for choosing KeyBank!